policies 

This privacy policy was last updated on August 07, 2018

RIVER ROAD VENUE & LODGING POLICIES


River Road Venue & Lodging Room Rental Policies
IMPORTANT NEW SICK POLICY:
If you are not feeling well or have a fever, please make the decision to cancel your reservation. If you come down with an illness while already here, you may cancel the remainder of your reservations without charge. Any portion of a day will be charged for one full night.

Cancellation and Deposit Policy
Deposits for reservations are not being collected at this time during the pandemic. Howerever, please give us a 7 day minimum notice prior to your arrival date for any cancellation.

Age restrictions:
You must be at least 18 years of age to make a reservation, ID required upon check in.
Sorry no children allowed, adults only.

Please, only registered guests in suites

Check in/Checkout
Check in is from 3:00-7:00pm. If you need a later check in time please let us know and we’re happy to accommodate. Checkout is 11:00am. We are using contactless check-in and self guided tours of the property for easier social distancing. However, we would love to meet you and give you a tour if you would like! We will text you the code to unlock the front door and your room key will be in your suite upon your arrival. Time restraints may or may not allow for early check in, please call in advance. Late checkouts are charged the equivalent of a one night stay.

Cleaning Fees/Damage repairs/Replacement
If there is excessive cleaning required due to spills, stains other issues or damage repair, charges will be charged accordingly based on contractor charges, inspection charges/fees (if any) and additional clean up charges.
Emergency and EPP

In the case of an emergency, call 911 immediately. While calling 911, send one of your guests to our main office. Our staff will assist you and the 911 operator as much as possible. Please refer to the directory in your room for detailed emergency preparedness plan.

Lodging Occupancy
Our Bed and Breakfast suites are double or single occupancy. Additional guests may be accommodated at $59 per person, per night. Ages 18+ only, sorry no children. The suites have a 2 day minimum lodging stay.

Maintenance and Housekeeping
River Road Venue and Lodging has on-site staff and maintenance personnel should there be any problems, issues, or concerns during your stay. However we may step away for short times during the day. During the first hour after check in, please contact the main office, call or text us concerning any issues you discover upon arrival. Should an issue arise during the course of your stay, please contact the main office immediately. Do not wait until checkout to discuss maintenance issues.

No Pets
Pets are not allowed anywhere on our premises. No pets are allowed even if the pet is kept outside.

No Smoking
We understand that River Road Venue & Lodge does not permit smoking of any kind inside the building. If there is evidence of any smoking inside the building, there will be a $200.00 cleaning fee charged. Effective as of December 8, 2005, the expanded cleaning indoor air act (RCW 70.160) has prohibited smoking in public places and within 25 feet of an entrance, window that opens or ventilation intake of this establishment. Smoking of cigarettes, cigars, or e-cigarettes is permitted outdoors in designated area only. Please use caution in smoking outside and dispose of cigarette butts properly.

No use of bath bombs or oily products in jetted tubs due to likely damage to jets

No use of fire candles permitted

Occupants responsibility
We understand and agree to be responsible for any and all damages, willful or accidental, occuring on River Road Venue & Lodge grounds and/or within the “premises” during the occupancy. We further agree that the premis are in good order and should there be anything not in good repair, we agree to report these items to the owners of River Road Venue & Lodge within one hour of arrival. In failing to do so, we will be held responsible for all damages documented by our staff/housekeeping upon their arrival for cleaning.
WE RELEASE OWNER AND WILL HOLD HARMLESS FROM AND AGAINST ANY LIABILITY OR CLAIMS FOR DAMAGES ARISING FROM ANY INJURY OR DEATH OCCURRING TO US OR OUR GUESTS, INVITEES OR LICENSEES.

Indemnity by Occupant
We agree that the Owner shall not be liable for any claims for death, injury or illness to person or damage to or destruction of property sustained by Occupant, its subleases, licensees, invitees, or by any other person on the premises, including without limiting the generality of the foregoing, any claims caused by or arising from the condition or maintenance of any part of the premises unless such damage is caused by the soul negligence of Owner. We hereby waive all claims therefore and agree to indemnify and save the Owner harmless against any such claim, loss, damage or liability or any expense incurred by the Owner in connection therewith.

Force Majeure
The performance of River Road Venue and Lodging under this contract is subject to force majeure, and is contingent on accidents, acts of God, weather conditions, inability to secure labor, utility failure, government acts or restrictions, or other delays beyond the control of River Road Venue and Lodge. If River Road Venue and Lodging performance is prevented by any cause of force majeure , then this contract shall be void without penalty or liability to River Road Venue and Lodge. All fees paid will be refunded in full. Venue of any court action shall lie in Chelan County, Washington.
I HEREBY ACCEPT THE TERMS AND CONDITIONS OF THIS CONTRACT and accept the responsibility of the information and responsibilities contained herein.




ARRIVAL TIMES
3:00 PM - 6:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are not allowed. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

privacy policy

This privacy policy was last updated on August 07, 2018

River Road Venue & Lodging ("us", "we", or "our") operates the http://riverroadlodging.com website (the "Service"). 

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.  

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://riverroadlodging.com.

Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you. 

Types of Data Collected

Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally, identifiable information may include, but is not limited to: 
  • Email address  
  • First name and last name  
  • Phone number  
  • Address, State, Province, ZIP/Postal code, City  
  • Cookies and Usage Data  

Usage Data We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. 

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:        
Session Cookies. We use Session Cookies to operate our Service.        Preference Cookies. We use Preference Cookies to remember your preferences and various settings.        Security Cookies. We use Security Cookies for security purposes. 

Use of Data River Road Venue & Lodging uses the collected data for various purposes:
  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so  
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

River Road Venue & Lodging will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data Legal Requirements 
River Road Venue & Lodging may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  •       To protect and defend the rights or property of PropertyName
  •       To prevent or investigate possible wrongdoing in connection with the Service
  •       To protect the personal safety of users of the Service or the public
  •       To protect against legal liability
Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children's Privacy Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us: By email: events@riverroadvenuelodging.com By Phone: 509-763-0698